Using the Inbox

The Inbox collects incoming items that need your attention — emails, uploaded documents, vendor bills, and customer orders that haven't been processed yet. Think of it as your to-process queue.

How to Get There

Click Inbox near the top of the sidebar. A red badge shows how many unprocessed items are waiting.

Your Peasy Email Address

Every Peasy account has a dedicated inbound email address that looks like [email protected]. The exact address is based on your Company ID and is shown in Configure > Sell > Default Emails. Older Company IDs continue to route correctly.

You (and your customers and vendors) can email or forward documents to that address and they'll land in the Inbox automatically. The same address handles both customer orders and vendor bills — Peasy figures out which is which.

What Shows Up in the Inbox

• Customer order emails — Orders sent or forwarded to your Peasy email address.
• Vendor bills — Invoices and POs from suppliers.
• Uploaded documents — PDFs and other files uploaded by your team from anywhere in Peasy.
• Pending imports — A bulk import of bills or sales orders (from a CSV or Excel upload, from Beacon analyzing a CSV, or from a connected source like Faire) shows as a single row while it waits for review — for example, "Faire orders — 25 pending orders to review." Open it to review the batch and finish importing. See Reusable Spreadsheet Data Imports.

Use the type filter at the top to narrow the list: New, New emails, New uploads, New Bills, or New Sales Orders.

Converting an Email into a Sales Order

When a customer emails an order to your Peasy address (or you forward one in), Peasy uses AI to extract the key fields: customer name, items, quantities, and pricing. You confirm before anything is saved.

1. Open the inbox item to see the original email and any attachments. An email and its attachments appear as a single inbox card — when it includes files, use the ‹ › arrows above the preview to page through the email body and each attached file (Email → Attachment 1 → Attachment 2 …).
2. Review the extracted customer — Peasy suggests an existing customer match if it can find one. Confirm or pick a different customer.
3. Review the extracted items — each line shows the parsed item name, quantity, and price. Confirm the match against your Peasy item, or pick the right one if Peasy guessed wrong.
4. If Peasy finds an existing sales order for the same customer and order number, it shows that the email will update that order. If more than one order could match, choose the right order under Choose which record to update, or click Create new.
5. Click Complete. Peasy creates the new sales order or updates the selected one, then marks the inbox item processed and moves it out of the queue.

This works regardless of email format — PDFs, body text, or spreadsheet attachments. The cleaner the original, the better Peasy parses it.

When the Email Updates One Specific Order

If the email clearly refers to one existing order — a customer replying to change quantities, for example — Peasy opens that order directly in the Inbox instead of the new-order form. A banner at the top reads Email update matched to the order number and lists the lines Peasy read from the email, so you can compare them against the order.

Edit the order right there; your changes save as you make them. When you're finished, click Mark handled. Peasy links the email to that order and clears it from the Inbox.

If Peasy isn't sure which order the email means, it keeps you in the normal review above so you can choose. Emailed orders and bills always stay in the Inbox review — they never send you into the spreadsheet import screens.

Converting an Email into a Vendor Bill

Forward a vendor invoice to your Peasy address and the same flow applies — just with vendor and bill fields instead.

1. Open the inbox item.
2. Confirm the vendor Peasy suggests, or pick the right one.
3. Select the matching Purchase Order in the Items section. If you click Complete before choosing a PO, Peasy shows the error under the Purchase Order field and keeps the Items section open. The exception is the first bill for a brand-new vendor Peasy will create on save: because that vendor cannot own a PO yet, you can save the bill without one and associate a PO later.
4. Review the parsed line items, amounts, due date, and invoice number.
5. If Peasy finds an existing bill for the same vendor, invoice number, or purchase order, it shows that the email will update that bill. If more than one bill could match, choose the right bill under Choose which record to update, or click Create new.
6. Click Complete to save the bill as an open bill or update the selected bill. The inbox item is marked processed and the source email stays linked to the bill, so reopening the bill shows the original email and attachments in the preview panel.

If you enter a bill number that already exists, Peasy no longer blocks the save. It shows Updating existing bill with the bill number, a View link to open it, and Create new instead if you really did mean a separate bill. Create new instead keeps the review in Bill mode, preserves the vendor, PO, items, and source email, and clears only the duplicate Bill Number. Enter a different bill number before saving. Peasy will not silently switch the review to a sales order.

To deliberately reclassify the email, use the Bill / Sales Order selector at the top of the review. Choosing Sales Order saves that choice immediately. If Peasy finds an order for the selected customer with the email's PO number, it opens that order's live editor; otherwise it leaves you in a fresh sales-order form. If saving the classification fails, the selector returns to its previous value.

When the matching bill belongs to a different vendor, or is already closed or paid, Peasy asks you to confirm before it updates anything. Updating a closed bill adds your changes to it — it does not reopen the bill.

If you close the review before completing it, the staged bill stays in the Inbox so you can reopen it later.

See Managing Bills for what happens after a bill is created.

Finishing a Pending Import

When you bring in bills or sales orders in bulk — through the Data Imports wizard, through Beacon analyzing a CSV, or from a connected source like Faire — the whole batch shows up as a single row in the Inbox, not one row per record. You finish the import from there.

Emails are different: an emailed order or bill stays as an email inbox item and opens a single-record review inside the Inbox, even when Peasy has staged the extracted data in the background.

1. Open the pending import from the Inbox. Peasy opens the data-import review screen for that batch.
2. If any items still need to be matched to your catalog, Peasy walks you through that first.
3. Review the records and confirm to create the bills or sales orders.

The import links back to the data import that produced it, so you can always find the source in Inbox & Imports → Imports → [data import name] → History.

A sales-order import appears under the New and New Sales Orders filters; a bill import appears under New and New Bills.

Good to Know

• Emails with attachments show a paperclip and a file count on their inbox card, so you can tell at a glance which emails carry documents before opening them.
• Reopening an email is fast. Peasy saves the AI extraction the first time you open an emailed attachment, so opening it again reuses those results instead of re-analyzing — the same review opens quickly and shows the same parsed data.
• The red badge on Inbox clears as you process items.
• You can also upload documents directly from the Bills or Sales Orders pages instead of going through the Inbox.
• AI extraction is a starting point, not a guarantee. Always review the parsed customer/vendor and line items before saving — especially the first time you receive emails from a new sender.
• Opening an email does not create a customer or vendor. Exact matches may prefill; fuzzy matches remain visible but unselected. A genuinely new counterparty is created only when you save the bill or sales order. Discarding the email creates nothing.
• The Inbox keeps history. Processed items don't disappear permanently — you can filter to show processed items if you need to find an original email later.

Related

• Home Dashboard — The Inbox card shows a summary on the home page
• Managing Bills — What happens after a bill is created
• Creating Sales Orders — Order details and fulfillment
• Reusable Spreadsheet Data Imports — Stage bills and sales orders from CSV
• Using Beacon for Data Imports — Analyze and stage CSVs from chat
• Wholesale vs. Shopify Orders — When to use email-to-order
• Business Settings — Find your Peasy email address